Game Thumb Refund Policy
Refund eligibility for Game Thumb subscriptions and one-time credit purchases
Requesting a Refund
Email support@gamethumb.net from the address used for your Game Thumb account. Include the Stripe receipt or invoice identifier. Never send complete card details.
One-Time Credit Purchases
You may request a refund within 7 days of purchase when none of the purchased credits have been used. Once purchased credits have been consumed, the corresponding credit purchase is normally non-refundable, except where required by law or where Game Thumb confirms a service failure that was not automatically credited back.
Subscriptions
You may cancel a subscription at any time through the customer portal. Cancellation normally stops the next renewal and does not automatically refund the current billing period. Duplicate charges, billing errors, and legally required cancellation or cooling-off rights will be reviewed promptly.
Failed Generations
Game Thumb automatically returns credits when a generation provider fails before delivering a result. If credits were deducted without a usable result and were not restored, contact support with the approximate time of the request so the audit record can be reviewed.
Processing Time
Approved refunds are returned through Stripe to the original payment method. Bank processing times vary and are outside Game Thumb's control.
Abuse
We may decline requests involving chargeback abuse, repeated consumption followed by refund requests, fraud, or material violations of the Terms, subject to mandatory consumer law.